ABOUT US
WELCOME TO
ROYALTY NAILS LOUNGE
Our salon has the following policy for the mutual convenience of our clients and our salon.
* We have the right to refuse or stop service for anyone who is rude or comes in with a bad attitude.
* Health issues or diabetes must be communicated before service.
* We are not responsible for lost or stolen personal items and gift cards.
* We do not provide refunds on services. However, we will resolve your issues with the services itself.
* Our prices are available on the menu. Please confirm the prices with the nail techs before receiving the services.
* Please give us advance notice for canceling appointments.
*Ask for the service which you would like to have. If you need clarification, please talk to the salon manager.
* If you are unsatisfied with our service, please inform the salon manager immediately, and we will do our best to remedy the situation.
GIFT CARDS ARE AVAILABLE
SALON POLICY
Refund
If you are not entirely satisfied with your service, please call and schedule a redo appointment. You must arrange an appointment to have your nails fixed within seven days for gel polish/dipping services and three days for all other services after your initial service date. We do not accept redo appointments after seven/three days of your initial services.
We will re-do any service if you are unsatisfied with the quality provided, given that you tell us immediately after the services have been performed.
As soon as you walk out the salon door, that means you have accepted and are happy with the services provided to you.
We will charge you for the cost of any repairs or replacements that we have to endure because of damages that happened outside of our salon. For example, if your nails or the finish of your nails are damaged (they are broken, chipped or starting to lift ) we will charge you due to your own lack of care.
The redo policy does not cover a change in service or color.
We do not offer refunds for any services or products.
Right to Refuse Service
We reserve the right to refuse service to any guest for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
Salon Environment
We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.
Personal Items
We are not responsible or liable for any lost, damaged or stolen items.
Late Arrivals & Cancellations
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hour’s notice if you cancel your appointment.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
Products/ Gift Cards
There are no returns or exchanges of products purchased.
Gift cards are not returnable or refundable for cash.
Payment Methods
We accept the following payment methods: cash, Visa, Master Card, American Express, and Discover.
DISCLAIMER:
Royalty Nails policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands Royalty Nails reserves the right to make changes to the policies, procedures and practices described above.
